Terms of Use
Effective date: October 19, 2026
Seller: SE Efanov A. (ԵՖԱՆՈՎ ԱՆԴՐԵՅ ԱՆԴՐԵՅԻ), individual entrepreneur (Ա/Ձ), Yerevan, Republic of Armenia. TIN 20441733, state registration No. 286.1618652.
Information and technology partner: Qat Bilişim ve Yazılım Teknolojileri Ltd. Şti., Ankara, Türkiye.
Support: esim@raqoon.app
1. Agreement and eligibility
These Terms govern your purchase and use of Raqoon eSIM. By creating an order, installing an eSIM profile or using a plan, you accept these Terms, the Raqoon eSIM Privacy Policy and the Refund Policy. You confirm that you are legally able to enter into this agreement and provide accurate order information.
2. What the seller sells
SE Efanov A. sells prepaid travel eSIM data plans under the Raqoon brand. A plan provides mobile-data access only for the stated allowance, validity period and destination. It does not include a telephone number, voice calls, SMS or emergency services. The seller is a retail seller; it does not operate an electronic communications network or infrastructure and is not a mobile operator.
Qat Bilişim ve Yazılım Teknolojileri Ltd. Şti. is the information and technology partner. The partner develops and operates the Raqoon website, application and product-management interface. The partner is not the seller and does not itself sell the eSIM plan.
3. Technical supply
E7 Access and its network partners technically provision the eSIM profile and connectivity. Coverage, permitted networks, speed, latency, IP location, network availability and service continuity depend on those third parties and local conditions. The seller does not guarantee uninterrupted or error-free connectivity, or availability of every application, network or location.
4. Device, delivery and activation
You must use an unlocked, eSIM-compatible device and check compatibility before purchase. After successful payment, the profile or installation details are delivered electronically to your order email and your account on the website. Access in the app will become available after launch; the apps are currently in development. Protect the QR code and activation details: they may be single-use and cannot be reissued once installed. The allowance, validity period and coverage countries are available in the plan details. The validity period starts when the plan is activated. The activation definition used for refunds is stated separately in the Refund Policy.
5. Proper and prohibited use
Use the product lawfully and only for personal travel connectivity. You must not resell, transfer, clone or share the eSIM profile; bypass technical restrictions; use the plan for fraud, spam, illegal content, attacks on systems, excessive automated traffic or any conduct that breaches applicable law or network rules. We may suspend access where reasonably necessary for security, legal compliance, fraud prevention or enforcement of these Terms.
6. Prices, payment and top-ups
The price, currency, plan allowance, validity, destination and applicable taxes or charges are displayed before you place the order. Payment is processed by the provider shown in checkout. A top-up is a separate prepaid purchase and does not extend a plan unless the product details state otherwise. We may correct obvious pricing or technical-display errors before delivery and will offer a refund if we cannot fulfil the corrected order.
7. Support, changes and liability
Support can help with delivery, installation information, status, balance, top-ups and confirmed technical problems. To the maximum extent permitted by law, the seller is not liable for indirect loss, lost profits, roaming charges from another provider, device damage, or failures caused by your device, local network conditions or third parties. Nothing limits rights or liability that cannot legally be limited. The seller may update these Terms prospectively; continued use after the effective date means acceptance where law permits.
8. Governing law and contact
These Terms are governed by the laws of the Republic of Armenia, without limiting mandatory consumer protections that apply to you. Contact esim@raqoon.app first so that the seller can try to resolve an issue. Nothing in these Terms prevents a consumer from using mandatory complaint or dispute-resolution routes available under applicable law.