Electronic eSIM delivery

Effective date: October 13, 2026

How you receive your eSIM

After successful payment, the QR code and eSIM installation details are sent to your order email address and become available in your account on the website. No physical SIM card or postal delivery is needed.

Raqoon apps for iOS and Android are in development. Delivery in the app will become available after launch; for now, use email and your account on the website.

Installation and the validity period

Installation requires an unlocked, eSIM-compatible phone and an internet connection, such as Wi‑Fi. Follow the instructions for your plan and keep the QR code private.

The validity period starts when the plan is activated. The activation definition used for refunds is stated separately in the refund policy.

If your QR code has not appeared

Check your account, your order email address and the spam folder. If the QR code is missing, email esim@raqoon.app with your order number and a description of the issue. Do not send passports, full card details or bank statements.