Privacy Policy
Effective date: October 19, 2026
Controller: SE Efanov A. (ԵՖԱՆՈՎ ԱՆԴՐԵՅ ԱՆԴՐԵՅԻ), individual entrepreneur (Ա/Ձ), Yerevan, Republic of Armenia.
Privacy contact: esim@raqoon.app
Information and technology partner: Qat Bilişim ve Yazılım Teknolojileri Ltd. Şti., Ankara, Türkiye.
1. Scope and roles
This policy applies to Raqoon eSIM, including the Raqoon website, app, order flow, delivery, balance display, top-ups and support. The seller, SE Efanov A., sells prepaid travel eSIM data plans under the Raqoon brand and determines the purposes of processing order, payment, support and contract data. The seller does not operate a public mobile network, allocate telephone numbers, or provide voice, SMS or emergency-call services.
The eSIM profile and mobile-data connectivity are technically provisioned by E7 Access and its network partners. Those parties may process data under their own legal responsibilities where they determine the purposes and means of processing.
Qat Bilişim ve Yazılım Teknolojileri Ltd. Şti. is the information and technology partner. The partner processes personal data to develop and operate the website, application and product interface: on the seller's instructions, and, where the partner independently determines the purposes and means, for example for platform security, under its own responsibility. The partner is not the seller.
2. Data we process
We may process your email address, order number, product and destination selected, price, currency, payment status and payment-reference data. We may also process the eSIM profile identifier, activation and expiry status, available balance, top-up history, device-compatibility and installation diagnostics, support correspondence, fraud and security signals, and technical website/app logs such as IP address, browser, device type and timestamps.
We do not receive or store full payment-card numbers. Do not send passports, identity documents, bank statements, payment-card images, health data or other sensitive personal data to support unless we expressly and lawfully request a strictly necessary item.
3. Why we process it and our legal grounds
We process data to create and deliver the order, provide the eSIM profile, show your product status and balance, process top-ups, answer support requests, prevent fraud and abuse, protect our systems, meet accounting and legal obligations, and establish, exercise or defend legal claims. Depending on the activity, the basis is performance of a contract, compliance with a legal obligation, our legitimate interests where they do not override your rights, or your explicit consent where it is required.
4. Recipients and international transfers
We share only the data needed for the stated purpose with the information and technology partner, E7 Access and its relevant connectivity partners, payment providers, hosting and security vendors, customer-support tools, professional advisers and public authorities when legally required. The eSIM supply chain is international, so recipients may process data outside the Republic of Armenia and your country of residence. We use the transfer mechanism and safeguards required by applicable law, including the Law of the Republic of Armenia on Protection of Personal Data where it applies.
5. Retention
We retain order, payment and tax records for the period required by applicable law. We retain eSIM delivery, activation, balance and support records for as long as reasonably needed to provide the product, resolve a dispute, prevent fraud or meet legal obligations. We delete or anonymise data when these purposes no longer apply, unless a longer period is legally required.
6. Security
We use appropriate technical and organisational measures designed to protect personal data, including access controls, encryption in transit where appropriate, logging, least-privilege access and vendor controls. No internet transmission or storage system is completely secure. Please keep your email account, device and QR code confidential and contact us promptly if you believe they have been compromised.
7. Your rights and requests
Subject to applicable law, including the Law of the Republic of Armenia on Protection of Personal Data, you may request information about processing, access, correction, blocking or destruction, object to processing where the law provides that right, and withdraw consent for future processing where consent is the basis. You may apply to the Personal Data Protection Agency of the Republic of Armenia. Send a request from the email used for the order to esim@raqoon.app. We may ask for proportionate information needed to verify the request and protect your data.
8. Children, third parties and updates
Raqoon eSIM is not intended for persons who cannot enter into a valid purchase contract under applicable law. Third-party websites, payment services and network providers have their own privacy terms. We may update this policy when the product, providers or law changes; the effective date will be updated and material changes will be communicated where required.